Capture Every lead & Evaluate Worth
Learning how to navigate the phone effectively is a combination of art and science. It’s the difference between setting an appointment or losing a potential customer. Knowing how to react and manage the call gets you a successful outcome. TalkPro© was formerly “When Talk Ain’t Cheap”. The in-house workshops are intensive, two day training seminars that can take you from a rookie to a pro, turning you into an ace with incoming customer calls. Each training seminar involves four comprehensive sections focused on telephone skills for sales personnel, phone handlers, and B.I.C. (Best In Class) Internet processes to maximize the value of dealership leads management.
Course TopicsEmphasis is concentrated on setting appointments to increase in-store opportunities from in-bound calls, various out-bound calls and internet leads.
Interactive LearningAnswers to real-world questions, avoiding and handling objections, as well as offering practical exercises to reinforce the lessons complete this exciting experience.
FundamentalsWe recommend completing the four Modules in sequence. The foundation and fundamental phone skills of all four modules is Module-One, which should be completed first by all call handlers answering inbound sales calls.